Rehearse difficult calls with AI customers, assess them against your team's criteria and turn the review into focused coaching.

Practice → review → readiness

The first difficult call should be a practice call.

Minerva helps contact centres, BPOs and sales teams rehearse with AI customers, review calls against their own criteria and turn the review into coaching.

MINERVAWorkflow illustration

What you take forward

A drill with a clear purpose

Customer temperament and objections
Scenario and learning goal
Team-defined assessment criteria

Explore the workflow

01

Train for the customer your team will actually meet.

Build a customer persona, a call scenario and a rubric that fit the work. Give the team a ready drill instead of an open-ended prompt.

Read the full workflow

Train for the customer your team will actually meet.

Build a customer persona, a call scenario and a rubric that fit the work. Give the team a ready drill instead of an open-ended prompt.

A drill with a clear purpose

Customer temperament and objections
Scenario and learning goal
Team-defined assessment criteria

Let the conversation test the skill.

The AI customer can interrupt, push back and reveal facts when the trainee asks the right questions. The rehearsal gives the team a safe place to improve.

A conversation worth reviewing

Customer role-play
A defined call objective
A record for the review

Make the next attempt better.

Read the criterion-level scorecard, review the call and decide what the trainee needs to work on. Keep progress and the next coaching action together.

A focused coaching action

Scores against your rubric
Trainee progress and trends
A clear next drill

Workflow illustration, not a trainee record. The agent connector uses your Minerva account and granted workspace permissions.

Full capability scope

Minerva gives contact centres, BPOs and sales teams a place to practise before the real call. Build customer personas and scenarios, prepare team drills and review calls using your own assessment criteria. Trainee scores and trends support the next coaching action. An agent connector helps authorised owners and managers prepare the workspace and review results within their granted permissions.

01 · Scope